Last updated: 2026
These General Terms and Conditions of Sale govern the use of the website
romyaelectronics.com and the sales relationship between
The Lead Empire L.L.C-FZ and customers who submit orders
or requests through this website. By using the website or submitting an
order request, you agree to these terms.
The Lead Empire L.L.C-FZ — Registered office:
Meydan Grandstand, 6th floor, Meydan Road, Dubai, United Arab Emirates.
Email:
info@romyaelectronics.com
.
Product descriptions, images, prices, availability and promotional
conditions are displayed on the website for customer information. We
make reasonable efforts to keep all information accurate and updated,
but minor differences in product appearance, packaging or availability
may occur.
The customer may submit an order or request through the forms available
on the website. After submission, the order may be reviewed and confirmed
by our team or by our delivery partners when necessary. A sales agreement
is considered confirmed only after the order details have been accepted
and processed.
Available payment methods are shown during the order process or
communicated during order confirmation. The customer must provide correct
contact and delivery information to allow the order to be processed
properly.
Delivery times may vary depending on the destination, product
availability, courier service and confirmation process. The Lead Empire
L.L.C-FZ is not responsible for delays caused by incorrect customer
information, courier disruptions, customs procedures, force majeure
events or circumstances outside its reasonable control.
Customers may request a return or refund according to the conditions
described in our
Refund & Return Policy
.
To request assistance, write to
info@romyaelectronics.com
.
Right of withdrawal (EU consumers). In accordance with EU Directive 2011/83/EU, consumers residing in the European Union have the right to withdraw from this contract within 14 days of receiving the goods without giving any reason. To exercise this right, notify us at info@romyaelectronics.com within 14 days of receipt. The cost of returning the goods is borne by the consumer unless otherwise agreed.
If a product arrives defective, damaged or not matching the confirmed
order, the customer should contact us as soon as possible with the order
details and supporting photos when applicable. We will review the request
and provide instructions according to the applicable policy and customer
protection rules.
The Lead Empire L.L.C-FZ is not liable for damages caused by improper
use of products, unauthorized modifications, failure to follow product
instructions, incorrect customer information or use of the website in a
way that is unlawful or contrary to these terms. Nothing in these terms
limits rights that cannot be excluded under applicable consumer laws.
Users agree not to misuse the website, attempt unauthorized access,
interfere with website security, copy website content for unlawful
purposes or submit false, misleading or fraudulent information through
forms or communications.
These Terms are governed by the laws of the Dubai International Financial Centre (DIFC), United Arab Emirates, without prejudice to the mandatory consumer protection rules applicable in the consumer’s country of residence within the European Union.
These terms are interpreted in accordance with applicable laws and
mandatory consumer protection rules. In case of a dispute, customers are
encouraged to contact us first at
info@romyaelectronics.com
so that we can try to resolve the matter directly.
The Lead Empire L.L.C-FZ reserves the right to update these Terms &
Conditions at any time. Updated versions will be published on this page
with the updated year or date.
For any inquiry regarding these Terms & Conditions:
info@romyaelectronics.com