Refund & Return Policy | romyaelectronics

Refund & Return Policy

Last updated: 2026

Your satisfaction matters to us. This Refund & Return Policy explains how return, refund and defective product requests are handled for orders placed through romyaelectronics.com.

1. Return requests

If you wish to request a return, contact us at info@romyaelectronics.com and include your order details. Return eligibility depends on the product condition, the time passed since delivery, the reason for the request and the applicable consumer protection rules.

2. How to request a refund

To start the return or refund process, please write to info@romyaelectronics.com and include:

  • Order number or order confirmation details
  • Full name and contact email used for the order
  • Product you want to return or report
  • Reason for the return or refund request

Our support team will review your request and send return instructions when the request is eligible.

3. Product condition

Returned products should be sent back in suitable condition, with original packaging where possible, accessories, manuals and all items received with the product. Products that are damaged by misuse, incomplete, altered or returned without required components may not be eligible for a full refund.

  • Original packaging should be kept when possible
  • All accessories and included components should be returned
  • The product should not show damage caused by improper use

4. Return shipping costs

Return shipping costs may be borne by the customer unless the product is defective, damaged during delivery or incorrect due to a fulfilment error. The exact return instructions and applicable cost responsibility will be communicated after the request is reviewed.

5. Refund timeline

Approved refunds are processed after the returned product is received and inspected, or after the refund request is confirmed as eligible. Because all orders are placed on a cash-on-delivery basis, no card or advance online payment is taken at the time of purchase. Refunds for eligible returned items are therefore issued by bank transfer to the bank account indicated by the customer, within 14 days of our receiving the returned goods.

6. Defective or damaged product

If the product arrives defective, damaged or does not match the confirmed order, contact us as soon as possible at info@romyaelectronics.com with your order details and clear photos of the issue. After reviewing the case, we may offer replacement, repair, refund or other appropriate solution according to the applicable rules and product condition.

7. Items not eligible for return

Some products may not be eligible for return due to hygiene, safety, personalization, digital content, damage caused by misuse or other legal or practical restrictions. If a specific product has special return conditions, they may be shown on the product page or communicated during customer support review.

8. Simplified procedure

  1. Email info@romyaelectronics.com with your order details
  2. Wait for our support team to review your request
  3. Receive return instructions when the request is eligible
  4. Send the product according to the provided instructions
  5. Wait for inspection and refund confirmation

9. Incorrect or incomplete return

Returns sent without prior instructions, without order identification, to the wrong address or with missing components may be delayed or refused. Please always contact our support team before sending any product back.

10. Contact for refunds and returns

For any information about refunds, returns or defective products, write to: info@romyaelectronics.com