Shipping Policy
Last updated: 2026
On romyaelectronics.com, we aim to provide clear and reliable shipping information for every order. This Shipping Policy explains how orders are processed, shipped and delivered.
1. Order processing
Orders are processed after the customer submits the required order information and, where necessary, after the order details are reviewed or confirmed. Processing times may vary depending on product availability, destination and the accuracy of the information provided by the customer.
2. Delivery times
Estimated delivery times may vary depending on the delivery country, local courier service, product availability, public holidays, customs procedures and circumstances outside our control. Any delivery estimate shown on the website is provided for guidance and does not represent a guaranteed delivery deadline.
3. Shipping costs
Shipping costs, if applicable, are displayed during the order process or communicated before order confirmation. Some promotional offers may include free shipping. The final shipping condition applicable to an order is the one shown or confirmed at the time the order is placed.
4. Delivery partners
We may work with third-party courier, logistics and fulfilment partners to process and deliver orders. The courier used for a specific order may depend on the delivery area, product type, warehouse availability and service capacity.
- Courier selection may vary by destination
- Delivery may require customer contact details
- Tracking information may be provided when available
- Local delivery rules may apply in the destination country
5. Order tracking
When tracking is available, the customer may receive tracking details by email, SMS or another communication method provided during the order process. Tracking updates are managed by the courier and may take time to appear after dispatch.
6. Payment on delivery
Where cash on delivery or payment on delivery is available, the customer must pay the courier according to the payment method confirmed for the order. If this option is not available for a specific destination or product, the available payment method will be communicated during the order process.
7. Incorrect or incomplete address
The customer is responsible for providing a correct and complete delivery address, phone number and contact information. If delivery cannot be completed because of incorrect, incomplete or unreachable contact details, the order may be delayed, returned or cancelled.
8. Failed delivery attempts
If the courier cannot deliver the package because the recipient is absent, unreachable or unavailable, the courier may attempt a new delivery, leave delivery instructions or return the package according to its own procedure. Additional delays may occur in these cases.
9. Damaged package
At the time of delivery, please check the package condition before accepting it when possible. If the package appears visibly damaged, please document the issue with photos and contact us as soon as possible at info@romyaelectronics.com with your order details.
10. Missing or delayed package
If your package appears delayed or has not arrived within the expected timeframe communicated for your order, contact us at info@romyaelectronics.com and include your order number, full name and delivery address. We will review the situation and, where necessary, request information from the courier or fulfilment partner.
11. International delivery
International deliveries may be subject to destination-specific rules, customs procedures, courier restrictions and local delivery conditions. The customer may be required to provide accurate information requested for delivery, verification or customs handling where applicable.
12. Shipping support contact
For any shipping-related issue, write to: info@romyaelectronics.com